A qualification defines the training and testing requirements for authorized delivery services and support for HP products and solutions. Qualifications align to HP service partner programs. Each employee must hold the qualification for a product group or solution to be eligible to deliver service and support.

How to pursue qualifications:

Qualifications are for HP channel service partners, HP authorized self maintainers, sub-contractors and CSSPs. You begin in The Learning Center.

Your first steps:

  • Obtain access to the "Train & certify" section of your regional partner portal.
  • Associate your company HP location ID with your HP Learner ID.

To learn more, visit "Get started - for partners"

How are qualifications different than certifications?

Qualifications are specifically for HP authorized service partners. They qualify HP service partners to support commercial and some enterprise products including warranty repair. The details of this support and the products covered are specified in your partner authorization agreement. Qualifications must be achieved before performing eligible support services.

Certifications are awarded by the HP ExpertOne Program to recognize proven expertise on HP technologies and solutions. Certifications are open to all individuals. The level of certification awarded is dependent upon your technical skills and sales competencies. Certifications are a requirement for many qualifications. A qualification may require you to obtain a certification, or possibly, obtain a certification plus additional testing or training.