Candidate agreement

HP Certification candidates should read and understand the ExpertOne Candidate Agreement. This agreement is presented to you at the time of your exam. If you do not accept the terms and conditions within the agreement, you will not be able to proceed with the exam and the cost of the exam will not be reimbursed.

Exam security policy

HP certification content - including questions, answers and diagrams -- are proprietary, confidential and copyrighted HP materials. Any disclosure of the contents of any HP ExpertOne certification examinations is strictly prohibited. Websites that claim to provide HP certification exam sample questions are likely fraudulent. -- designed to lure candidates into an online purchase with potential legal consequences. Obtaining or purchasing a copy of an HP ExpertOne certification exam or any questions within an HP certification exam is considered a form of cheating. Authorized HP Exam Preparation Guides are available for no charge in The Learning Center. HP also offers authorized practice exams for purchase for selected exams.

The value of HP ExpertOne certifications is taken seriously by those who have invested the time and effort into achieving them. If you suspect or are aware of a breach in exam security or wish to check the validity of online study materials, please contact exam security.

Exam voucher terms and conditions

Exam vouchers are valid for 12 months from the date of purchase, and cannot be returned, exchanged or sold to others. Expired vouchers cannot be reactivated, extended or redeemed for other vouchers.

Exam retake policy

For HP0-xxx, HP0-xxxP, HP2-xxx HP3-xxx and HP5-xxxD exams

If you fail an exam, you may retake the exam. NOTE: The fee for a retake exam is the same as for an original exam.

Waiting periods for HP0-xxx and HP0-xxxP exams:
  • Second attempt: None
  • Third or subsequent attempts: Minimum fourteen (14) calendar days from the date of the last attempt.
Waiting periods for retaking HP2-xxx, HP3-xxx and HP5-xxxD exams:
  • Second attempt: None
  • Third or subsequent attempts: Minimum seven (7) calendar days from the date of the last attempt.

For candidates who have passed an exam, that exam cannot be retaken.

For HP4-xxx exams (academic certifications)

In the event you fail your first attempt to pass an HP Institute Certification examination, you may retake the exam. NOTE: The fee for a retake exam is the same as for an original exam.

Waiting periods for retaking HP4-xxx exams:
  • Second attempt: Minimum one (1) calendar day from the date of the first attempt.
  • Third or subsequent attempts: Minimum five (5) calendar days from the date of the last attempt.

For candidates who have passed an exam, that exam cannot be retaken.