Exam ID HP2-N49
Exam type Web-Based online exam used in certifications
Exam duration 1 hour 15 minutes
Exam length 50 questions
Passing score 70%
Delivery languages English
Related Certifications
Supporting courses These recommended courses help you prepare for the exam:
Additional study materials

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Register for this exam

You will need an HP Learner ID and a Pearson VUE login and password.
No online or hard copy reference material will be allowed at the testing site. This exam may contain beta test items for experimental purposes.

Exam description

This exam verifies that you know the market trends, business drivers, and customer challenges associated with the high-level Business Service Management space. It validates that you can articulate how HP addresses these challenges through compelling value propositions that deliver business and IT value, recognize the market demands and challenges associated with Application Performance Management, Infrastructure Management, Operations Bridge and Operations Intelligence and are able to explain how HP addresses these demands and challenges.

Who should take this exam?

This exam is for sales professionals who want to validate that they have attained the level of knowledge required to sell HP Business Service Management software solutions. They look forward to assessing and improving their capabilities in understanding of customers; qualifying and validating opportunities; and developing and proposing solutions in the Business Service Management space. It is recommended that you have six months of experience in positioning and selling IT Management software solutions.

Exam contents

This exam has 50 questions. Here are types of questions to expect:
  • Multiple choice (multiple responses)
  • Multiple choice (single response)

Tips for taking this exam

This exam assesses whether you have the knowledge and skills that are required to sell HP Business Service Management software solutions. Therefore, many test items relate to the HP Customer Driven Sales Methodology (CDSM) that defines the standard structure and framework to support the HP selling process.

Take the time to read the entire question and consider all of the options carefully before you answer. If the question indicates that it features an exhibit, study the exhibit and reread the question. Make sure to select the answer that correctly responds to the question that is asked — not simply an answer that includes some correct information. If the question asks for more than one answer, remember to select each correct answer. You will not receive partial credit for a partially correct answer.

Objectives

This exam validates that you can successfully perform the following:
20%

1. Business Conversation. Solution Domain: Business Service Management

  • List and describe the market challenges facing customers for the solution domain
  • List relevant CBIs relevant to Business Service Management and how they typically manifest themselves
  • List and describe the major IT processes and/or Value Chains that are affected by the Business Service Management
  • List and describe which metrics are used within Business Service Management and how these metrics used are relevant to the  Business Service Management
  • Articulate how Business Service Management addresses the challenges and automates major processes
  • Explain the value prop of the HP Business Service Management
  • Compare and contrast how our competition deals with the problems that Business Service Management solves
  • List and describe the implementation options available within Business Service Management and what benefits each offer
  • List the terminology and language associated with Personas
  • Draw an organizational structure that includes where each Persona fits
  • List 3 pain points &/or CBIs associated with each Persona
  • Link the pain of the persona to the value from the HP Business Service Management
  • List discovery questions to identify which capabilities are required in Business Service Management to address CPIs/pain points with typical responses.
  • List vertical discovery questions relevant to the Business Service Management

20%

2. Solution Capabilities. Functional Solution: Application Performance Management (APM)

  • List and describe the market challenges facing customers who may purchase APM software.
  • List and describe the reasons for making a change to HP Software related to APM Solution.
  • List consequences for not making changes around APM Solution.
  • List and describe the major IT processes that are affect by the APM Solution.
  • List and describe which metrics are used within APM and how these metrics used relevant to the  APM Solution
  • List which personas will benefit from/by the APM Solution
  • Articulate how APM addresses the challenges and automates major processes
  • Explain the value prop of the HP APM.
  • Compare and contrast how our competition deals with the problems that APM solves.
  • List which features in our product/solution give us a competitive advantage
  • List and describe the implementation options available within APM and what benefits each offer.
  • List all products/solutions that are within or related to the APM Solution
  • Demonstrate how the APM Solution would be licensed to a potential customer
  • List the terminology and language associated with the personas relevant to the APM Solutions.
  • Draw an organizational structure that includes where each Persona fits.
  • List 3 pain points associated with each Persona
  • List the metrics against which each Persona is (usually) measured
  • List which of the HP APM Solutions are relevant to each of the Personas

20%

3. Solution Capabilities. Functional Solution: Infrastructure Management

  • List and describe the market challenges facing customers who may purchase Infrastructure Management software.
  • List and describe the reasons for making a change to HP Software related to Infrastructure Management.
  • List consequences for not making changes around Infrastructure Management solution.
  • List and describe the major IT processes that are affect by the Infrastructure Management solution.
  • List and describe which metrics are used within Infrastructure Management and how these metrics used relevant to the Infrastructure Management solution.
  • List which personas will benefit from/by the Infrastructure Management solution.
  • Articulate how Infrastructure Management addresses the challenges and automates major processes
  • Explain the value prop of the HP Infrastructure Management.
  • Compare and contrast how our competition deals with the problems that Infrastructure Management solves.
  • List which features in our product/solution give us a competitive advantage
  • List and describe the implementation options available within Infrastructure Management and what benefits each offer.
  • List all products/solutions that are within or related to the Infrastructure Management solution
  • Demonstrate how the Infrastructure Management solution would be licensed to a potential customer
  • List the terminology and language associated with the personas relevant to the Infrastructure Management solution.
  • Draw an organizational structure that includes where each Persona fits.
  • List 3 pain points associated with each Persona
  • List the metrics against which each Persona is (usually) measured
  • List which of the HP Infrastructure Management solutions are relevant to each of the Personas

20%

4. Solution Capabilities. Functional Solution: Operations Bridge

  • List and describe the market challenges facing customers who may purchase Operations Bridge software.
  • List and describe the reasons for making a change to HP Software related to Operations Bridge.
  • List consequences for not making changes around Operations Bridge.
  • List and describe the major IT processes that are affect by the Operations Bridge.
  • List and describe which metrics are used within Operations Bridge and how these metrics used relevant to the Operations Bridge
  • List which personas will benefit from/by the Operations Bridge
  • Articulate how Operations Bridge addresses the challenges and automates major processes
  • Explain the value prop of the HP Operations Bridge.
  • Compare and contrast how our competition deals with the problems that Operations Bridge solves.
  • List which features in our Operations Bridge give us a competitive advantage
  • List and describe the implementation options available within Operations Bridge and what benefits each offer.
  • List all products/solutions that are within or related to the Operations Bridge
  • Demonstrate how the Operations Bridge would be licensed to a potential customer
  • List the terminology and language associated with the personas relevant to the Operations Bridge.
  • Draw an organizational structure that includes where each Persona fits.
  • List 3 pain points associated with each Persona
  • List the metrics against which each Persona is (usually) measured
  • List which of the HP Operations Bridge solutions are relevant to each of the Personas

20%

5. Solution Capabilities. Functional Solution: Operations Intelligence

  • List and describe the market challenges facing customers who may purchase Operations Analytics software.
  • List and describe the reasons for making a change to HP Software related to Operations Analytics.
  • List consequences for not making changes around Operations Analytics.
  • List and describe the major IT processes that are affect by the Operations Analytics.
  • List and describe which metrics are used within Operations Analytics and how these metrics used relevant to the  Operations Analytics
  • List which personas will benefit from/by the Operations Analytics
  • Articulate how Operations Analytics addresses the challenges and automates major processes
  • Explain the value prop of the HP Operations Analytics.
  • Compare and contrast how our competition deals with the problems that Operations Analytics solves.
  • List which features in our product/solution give us a competitive advantage
  • List and describe the implementation options available within Operations Analytics and what benefits each offer.
  • List all products/solutions that are within or related to the Operations Analytics
  • Demonstrate how the Operations Analytics would be licensed to a potential customer
  • List the terminology and language associated with the personas relevant to the Operations Analytics.
  • Draw an organizational structure that includes where each Persona fits.
  • List 3 pain points associated with each Persona
  • List the metrics against which each Persona is (usually) measured
  • List which of the HP Operations Analytics are relevant to each of the Personas