Exam ID HP2-N35
Exam type Web-Based online exam used in certifications
Exam duration 1 hour 15 minutes
Exam length 45 questions
Passing score 70%
Delivery languages English, Simplified Chinese, Japanese, Korean
Related Certifications
  • HP Sales Certified - IT Operations Management [2012] (inactive)
  • HP Advanced Sales Certified - ITPS Operations Solutions on SaaS [2013] (inactive)
  • HP Advanced Sales Certified - ITPS Operations Solutions [2012] (inactive)
Supporting courses These recommended courses help you prepare for the exam:
  • 00685093 - IT Service Management: How to Sell – Partner Sales Certification Training, Series 100/200 (Inactive)

Register for this Exam

You will need an HP Learner ID and a Pearson VUE login and password.

During the exam, you can make specific comments about the exam and items. HP welcomes these comments as part of our continuous improvement process.

Exam description

This exam tests your skills on selling HP Software IT Service Management products and solutions.

Who should take this exam?

The exam is for sales professionals who recommend and sell HP Software IT Service Management products and solutions based on customer business requirements.
Exams are based on an assumed level of industry-standard knowledge that may be gained from the training, experience on the field, or other pre-requisite events.

Exam contents

This exam has 45 questions. Here are types of questions to expect:
  • Multiple choice (multiple responses)
  • Multiple choice (single response)

Tips for taking this exam

You are not required to take the recommended, supported courses; and completion of training does not guarantee that you will pass the exam. HP strongly recommends a combination of training, thorough review of courseware and additional study references, and sufficient on the job experience prior to taking the exam.

Take the time to read the entire question and consider all of the options carefully before you answer. If the question indicates that it features an exhibit, study the exhibit and reread the question. Make sure to select the answer that correctly responds to the question that is asked — not simply an answer that includes some correct information. If the question asks for more than one answer, remember to select each correct answer. You will not receive partial credit for a partially correct answer.

Objectives

This exam validates that you can successfully perform the following:
20%

Recognize the fundamental business challenges involved in ITSM

  • Describe the common business challenges associated with ITSM
  • Describe the common business challenges specific to Service Management, Asset Management, CCRM, and SACM
  • Identify and describe the major IT processes, base terms, and metrics involved in Service Management, Asset Management, CCRM, and SACM

4%

Understand the Customer

  • Identify and describe the key customer personas involved in ITSM and their responsibilities
  • Identify and describe the key customer personas involved in Service Management, Asset Management, CCRM, and SACM and their responsibilities
  • Articulate the key HP value statements that will resonate with the different personas involved in Service Management, Asset Management, CCRM, and SACM

36%

Understand the value of HP Software’s ITSM Solutions to customers

  • Describe how HP Software addresses the customers’ challenges relating to ITSM
  • Describe how HP Software addresses the specific customers’ challenges relating to Service Management, Asset Management, CCRM, and SACM
  • Describe the value proposition for HP Software’s ITSM Solution
  • Describe the value propositions for HP Software’s Service Management, Asset Management, CCRM, and SACM solutions

22%

Understand the capabilities of HP Software’s ITSM Solutions

  • Describe the key capabilities of HP Software’s ITSM solution that help customers achieve their goals
  • Explain effectively the differentiators when discussing the capabilities of HP Software’s ITSM solutions
  • Describe the specific capabilities of HP Software’s Service Management, Asset Management, CCRM, and SACM solutions that help customers achieve their goals
  • Explain effectively the differentiators when discussing the capabilities of HP Software’s Service Management, Asset Management, CCRM, and SACM solutions

18%

Sales Approaches

  • Describe how HP Software’s Service Management, Asset Management, CCRM, and SACM solutions are licensed
  • Describe the implementation options available for HP Software’s Service Manager, Asset Management, CCRM, and SACM solutions
  • List the major competitors and understand what differentiates HP Software’s approach to business challenges from that competitor