|Exam type||Web-Based online exam used in certifications|
|Exam duration||1 hour 15 minutes|
|Exam length||45 questions|
|Delivery languages||English, Simplified Chinese, Japanese, Korean|
These recommended courses help you prepare for the exam:
You will need an HP Learner ID and a Pearson VUE login and password.
During the exam, you can make specific comments about the exam and items. HP welcomes these comments as part of our continuous improvement process.
Who should take this exam?
Exams are based on an assumed level of industry-standard knowledge that may be gained from the training, experience on the field, or other pre-requisite events.
Exam contentsThis exam has 45 questions. Here are types of questions to expect:
- Multiple choice (multiple responses)
- Multiple choice (single response)
Tips for taking this exam
Take the time to read the entire question and consider all of the options carefully before you answer. If the question indicates that it features an exhibit, study the exhibit and reread the question. Make sure to select the answer that correctly responds to the question that is asked — not simply an answer that includes some correct information. If the question asks for more than one answer, remember to select each correct answer. You will not receive partial credit for a partially correct answer.
Recognize the fundamental business challenges involved in ITSM
Understand the Customer
Understand the value of HP Software’s ITSM Solutions to customers
Understand the capabilities of HP Software’s ITSM Solutions
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