Exam ID HP2-N34
Exam type Web-Based online exam used in certifications
Exam duration 1 hour 30 minutes
Exam length 50 questions
Passing score 70%
Delivery languages English, Simplified Chinese, Japanese, Korean
Related Certifications
  • HP Sales Certified - IT Operations Management [2012] (inactive)
  • HP Advanced Sales Certified - ITPS Operations Solutions on SaaS [2013] (inactive)
  • HP Advanced Sales Certified - ITPS Operations Solutions [2012] (inactive)
Supporting courses These recommended courses help you prepare for the exam:
  • 00680649 - Business Service Automation: How to Sell – Partner Sales Certification Training, Series 100/200 (Inactive)

Register for this Exam

You will need an HP Learner ID and a Pearson VUE login and password.

During the exam, you can make specific comments about the exam and items. HP welcomes these comments as part of our continuous improvement process.

Exam description

This exam tests your skills on selling HP Software Business Service Automation products and solutions.

Who should take this exam?

The exam is for sales professionals who recommend and sell HP Software Business Service Automation products and solutions based on customer business requirements.
Exams are based on an assumed level of industry-standard knowledge that may be gained from the training, experience on the field, or other pre-requisite events.

Exam contents

This exam has 50 questions. Here are types of questions to expect:
  • Multiple choice (multiple responses)
  • Multiple choice (single response)

Tips for taking this exam

You are not required to take the recommended, supported courses; and completion of training does not guarantee that you will pass the exam. HP strongly recommends a combination of training, thorough review of courseware and additional study references, and sufficient on the job experience prior to taking the exam.

Objectives

This exam validates that you can successfully perform the following:
12%

Recognize the fundamental business challenges involved in Business Service Automation

  • Identify the common business challenges associated with BSA
  • Identify the common business challenges specific to Server, Database & Middleware, Network, and Storage Management
  • Identify the common business challenges specific to Operations Management Workflows
  • Identify and understand the major IT processes, base terms and metrics involved in BSA
  • Identify and understand the major IT processes, base terms and metrics involved in Server, Database & Middleware, Network, Storage Management, and Operations Orchestration

16%

Understand the customer

  • Identify and describe the key customer personas and their responsibilities involved in BSA
  • Identify and describe the key customer personas and their responsibilities involved in Server, Database & Middleware, Network, Storage Management, and Operations Orchestration
  • Articulate the key HP value statements that will resonate with the different personas involved in BSA
  • Articulate the key HP value statements that will resonate with the different personas involved in Server, Database & Middleware, Network, and Storage Management, and Operations Orchestration

24%

Understand the value of HP Software's BSA Solutions to customers

  • Describe how HP Software addresses the customers’ challenges relating to BSA
  • Describe how HP Software addresses the specific customer’s challenges relating to Server Management, Database & Middleware Management, Network Management, andStorage Management
  • Describe how HP Software addresses the specific customer’s challenges relating to Operations Management Workflows
  • Describe the value proposition for HP Software's BSA Solutions
  • Describe the value proposition for HP Software's Server Automation Management Solution, Database & Middleware Automation Solution and Network Automation Solution
  • Describe the value proposition for HP Software's Network Management Solution
  • Describe how HP Software addresses the specific customer’s challenges relating to Operations Orchestration

20%

Understand the capabilities of HP Software's BSA Solutions

  • Describe the key capabilities of HP Software's BSA Solution that help customers achieve their goals
  • Explain effectively the differentiators when discussing the capabilities of HP Software's BSA Solutions
  • Explain effectively the differentiators when discussing the capabilities of HP Software's Server Automation Solution, Database & Middleware Automation Solution, Network Automation Solution, Storage Automation Solution, and Operations Orchestration Solution
  • Describe the specific capabilities of HP Software's Server Automation Solution, Database & Middleware Automation Solution, Network Automation Solution, Storage Automation Solution, and Operations Orchestration Solution that help customers achieve their goals

20%

Qualify and develop the opportunity

  • Recognize and list the discovery questions relevant to uncover BSA opportunities
  • Recognize and list the discovery questions relevant to uncover specific Server Management, Database & Middleware Management, Network Management, Storage Management, and Operations Orchestration pain points
  • List the key questions to qualify a BSA opportunity
  • List the key questions to qualify a Server Automation opportunity, a Database & Middleware Automation opportunity, a Network Management opportunity, a Storage Management opportunity, and an Operations Orchestration opportunity
  • List and describe logical linkages from customer problems to HP Software's Solution capabilities for BSA
  • List and describe logical linkages from customer problems to HP Software's Solution apabilities for Server Automation Management, Database & Middleware Automation Management, Network Management, Storage Automation, and Operations Orchestration

2%

Sales Approaches


  • Describe how HP's BSA Solution is licensed (High Level)

  • Describe how HP's Software's Server Automation, Database & Middleware Automation Solution, Network Automation Solution, Storage Automation Solution, and Operations Orchestration Automation Solution are licensed

  • Describe the implementation options available for HP Software’s BSA Automation Solutions

  • List the major competitors and understand what differentiates HP Software’s approach to business challenges from their competitors’ approaches 


6%

Client Automation

  • Identify the common business challenges associated with Client Automation
  • Identify and understand the major IT processes, base terms and metrics involved in Client Automation
  • Identify and describe the key customer personas and their responsibilities involved in Client Automation and describe how HP Software addresses the customer’s challenges relating to Client Automation
  • Articulate the key HP value statements that will resonate with the different personas involved in Client Automation
  • Describe the value proposition for HP Software's Client Automation and the key capabilities of HP's Software's Client Automation solution that help customers achieve their goals
  • Explain effectively the differentiators when discussing the capabilities of HP Software's Client Automation Solutions and describe the specific capabilities of HP's Software's Client Automation solutions that help customers achieve their goals
  • Recognize and list: the discovery questions relevant to uncover Client Automation opportunities; the key questions to qualify a Client Automation opportunity, and the logical linkages from customer problems to HP Software's Solution capabilities for Client Automation