Exam ID HP2-N31
Exam type Web-Based online exam used in certifications
Exam duration 1 hour 15 minutes
Exam length 50 questions
Passing score 70%
Delivery languages English, Italian, Simplified Chinese, Japanese, Korean, French
Related Certifications
  • HP Sales Certified - IT Operations Management [2012] (inactive)
  • HP Advanced Sales Certified - ITPS Operations Solutions on SaaS [2013] (inactive)
  • HP Advanced Sales Certified - ITPS Operations Solutions [2012] (inactive)
Supporting courses These recommended courses help you prepare for the exam
  • 00671901 - Business Service Management: How to Sell BSM Partner Sales Certification Training, Series 100/200

Register for this Exam

You will need an HP Learner ID and a Pearson VUE login and password.

During the exam, you can make specific comments about the exam and items. HP welcomes these comments as part of our continuous improvement process.

Exam description

This exam tests your ability to sell HP Software Business Service Management products and solutions.

Who should take this exam?

The exam is for sales professionals who recommend and sell HP Software Business Service Management products and solutions based on customer business requirements.
Exams are based on an assumed level of industry-standard knowledge that may be gained from the training, experience on the field, or other pre-requisite events.

Exam contents

This exam has 50 questions. Here are types of questions to expect:
  • Matching
  • Multiple choice (multiple responses)
  • Multiple choice (single response)

Tips for taking this exam

You are not required to take the recommended, supported courses; and completion of training does not guarantee that you will pass the exam. HP strongly recommends a combination of training, thorough review of courseware and additional study references, and sufficient on the job experience prior to taking the exam.

Objectives

This exam validates that you can successfully perform the following:
16%

Recognize the fundamental business challenges involved in Business Service Management

  • Describe the common business challenges associated with BSM
  • Describe the common business challenges specific to Application Performance Management, Systems Management, and Network Management
  • Identify and describe the major IT processes, base terms and metrics involved in BSM
  • Identify and describe the major IT processes, base terms and metrics involved in Application Performance Management, Systems Management, and Network Management

16%

Understand the customer

  • Identify and describe the key customer personas and their responsibilities involved in BSM
  • Identify and describe the key customer personas and their responsibilities involved in Application Performance Management, Systems Management, and Network Management
  • Articulate the key HP value statements which will resonate with the different personas involved in BSM
  • Articulate the key HP value statements which will resonate with the different personas involved in Application/Service Availability and Performance Management, Systems Management, and Network Management

16%

Understand the value of HP Software's BSM Solutions to customers

  • Describe how HP Software addresses the customers challenges relating to BSM
  • Describe how HP Software addresses the specific customers challenges relating to Application Performance Management, Systems Management, and Network Management
  • Describe the value proposition for HP Software's BSM Solution
  • Describe the value propositions for HP Software's Application Performance Management solution, Systems Management solutions, and Network Management solution

16%

Understand the capabilities of HP Software's BSM Solutions

  • Describe the key capabilities of HP's Software's BSM solution that help customers achieve their goals
  • Explain effectively the differentiators when discussing the capabilities of HP Software's BSM solutions
  • Describe the specific capabilities of HP's Software's Application Performance Management solution, Systems Management solution, and Network Management solution, that help customers achieve their goals
  • Explain effectively the key differentiators when discussing the capabilities of HP Software's Application Performance Management solution, Systems Management solution, and Network Management solution

24%

Qualify and Develop the opportunity

  • Recognize and list the discovery questions relevant to uncover BSM opportunities
  • Recognize and list the discovery questions relevant to uncover specific Application Performance Management, Systems Management, and Network Management pain points
  • List the key questions to qualify a BSM opportunity
  • List the key questions to qualify Performance Management, Systems Management, and Network Management opportunities
  • List and describe logical linkages from customer problems to HP Software's solution capabilities for BSM
  • List and describe logical linkages from customer problems to HP Software's solution capabilities for Application Performance Management, Systems Management, and Network Management

12%

Sales Approaches

  • Describe how HP's BSM Solution is licensed (High Level)
  • Describe how HP Software's Application Performance Management solution, Systems Management solution, and Network Management solution are licensed
  • Describe the implementation options available for HP Software’s BSM solutions
  • List the major competitors and understand what differentiates HP Software’s approach to business challenge from that competitor