Exam ID HP2-H27
Exam type Web-Based online exam used in certifications
Exam duration 1 hour 15 minutes
Exam length 50 questions
Passing score 70%
Delivery languages English, Japanese, Korean
Related Certifications
Supporting courses These recommended courses help you prepare for the exam:

Register for this Exam

You will need an HP Learner ID and a Pearson VUE login and password.

During the exam, you can make specific comments about the exam and items. HP welcomes these comments as part of our continuous improvement process.

Exam description

This exam tests your skills on servicing and supporting industry standard desktops, workstations, and notebooks.

Who should take this exam?

This exam is for HP channel partners and employees. This exam is intended to validate audience members’ understanding of the technologies deployed in HP Desktops, Workstations, and Notebooks. HP exams are based on an assumed level of industry -standard knowledge that may be gained from the training, hands-on experience, and other pre-requisites.

Exam contents

This exam has 50 questions. Here are types of questions to expect:
  • Multiple choice (multiple responses)
  • Multiple choice (single response)

Tips for taking this exam

These tips will help you while taking the exam.

Take the time to read the entire question and consider all of the options carefully before you answer. If the question indicates that it features an exhibit, study the exhibit and reread the question. Make sure to select the answer that correctly responds to the question that is asked — not simply an answer that includes some correct information. If the question asks for more than one answer, remember to select each correct answer. You will not receive partial credit for a partially correct answer.


This exam validates that you can successfully perform the following:

HP Service Basics

  • ID Numbers
  • Warranty and Service
  • Replacing Parts


HP Product Technology

  • CPUs, Memory, and System Boards
  • Storage
  • Graphics and Display
  • Networking
  • Input/Output
  • Security


Diagnostics and Troubleshooting

  • Basic Troubleshooting
  • Diagnostic Tools
  • Advanced Troubleshooting


Servicing HP Products

  • Safety Precautions
  • Before you Begin
  • Common Repair Issues
  • Notebook Repair Issues
  • Desktop and Workstation Repair Issues


HP Resources and Documentation

  • HP Websites
  • HP Services Media Library
  • Ordering Parts
  • QuickSpecs
  • HP Support Community
  • Support Documentation