Exam description

This exam tests your ability to explain and recognize fundamental architecture, describe HP LaserJet products and solutions, performance-tune and optimize solutions, perform troublehooting and repair, manage the solution using HP tools and resources and explain HP FutureSmart Firmware.

Who should take this exam?

This exam is for individuals who service and support HP LaserJet printers and imaging solutions.
To pass this exam you should have a least six to twelve months experience in Imaging and Printing solutions and HP LaserJet printers. Exams are based on an assumed level of industry-standard knowledge that may be gained from training, hands on experience, or other prerequisite events.

Exam contents

This exam has 40 questions. Here are types of questions to expect:
  • Multiple choice (multiple responses)
  • Multiple choice (single response)

Tips for taking this exam

These tips will help you while taking the exam.

Take the time to read the entire question and consider all of the options carefully before you answer. If the question indicates that it features an exhibit, study the exhibit and reread the question. Make sure to select the answer that correctly responds to the question that is asked — not simply an answer that includes some correct information. If the question asks for more than one answer, remember to select each correct answer. You will not receive partial credit for a partially correct answer.


This exam validates that you can successfully perform the following:

Explain and recognize fundamental architectures


Describe HP LaserJet products and solutions


Performance-tune and optimize solution


Perform troubleshooting and repair


Manage the solution using HP tools and resources


Explain HP FutureSmart Firmware