Exam ID HP0-M92
Exam type Performance based exams
Exam duration 3 hours
Exam length 120 questions
Passing score 70%
Delivery languages English
Related Certifications
Supporting courses These recommended courses help you prepare for the exam:

Register for this Exam

You will need an HP Learner ID.

During the exam, you can make specific comments about the exam and items. HP welcomes these comments as part of our continuous improvement process.
No online or hard copy reference material will be allowed at the testing site. This exam may contain beta test items for experimental purposes.

Exam description

This exam tests your skills on Advanced Service Manager 9.2 software.  These skills include (but not limited to) the following:
• advanced configuration, advanced features of clients
• outcome of integration methodologies
• processes supported in SM9, non-ITIL related tool functions
• tailoring tools across processes and functions
• supporting data for operation of Service Manager
• security settings and how they interrelate
• authentication deployment and topology
• JGROUPS and Servlet topology
• WAN/LAN/VLAN limitations and supported configurations
• client deployment topology
• authoritative data sources
• reporting solution that best suits the reporting requirement
• database debugging parameters and interpretation
• adding and changing security

Who should take this exam?

The exam is for technical implementers of Service Manager 9.2 with about a year of field experience. Examples of job roles include:
  • Consultant
  • Partner
  • Technical Spport
  • Certified training instructor

Exam contents

This exam has 120 questions. Here are types of questions to expect:
  • Other

Tips for taking this exam

It is important to note that although training is recommended for exam preparation, successful completion of the training alone does not guarantee that you will pass the exam. In addition to training, exam items are based on knowledge gained from on-the-job experience and application as well as other supplemental reference material that may be specifiedon this page.


This exam validates that you can successfully perform the following:

  • Describe advanced configurations
  • Identify advanced features of clients
  • Describe the outcome of integration methodologies
  • Identify the processes supported in SM9
  • Identify non-ITIL related tool functions
  • Describe the purpose of the tailoring tools across processes and functions
  • Describe supporting data for operation of Service Manager
  • Describe security settings and how they interrelate
  • Describe authentication deployment and topology
  • Describe the JGROUPS and Servlet topology
  • Describe the WAN/LAN/VLAN limitations and supported configurations
  • Describe the client deployment topology
  • Identify authoritative data sources
  • Identify the reporting solution that best suits the reporting requirement
  • Identify bottlenecks and hot spots
  • Describe the Windows client installation
  • Describe the web client deployment
  • Describe the advanced parameters of the sm.ini file
  • Describe the requirements for the help server installation
  • Describe scaling implementations
  • Describe custom upgrade
  • Describe differential upgrade
  • Describe SSL implementations
  • Identify the data type supported in SM in relation to RDBMS
  • Describe the RDBMS security model
  • Describe how to change fields, field mappings and indexes
  • Identify SM to RDBMS settings
  • Describe methods to convert from one RDBMS to another
  • Describe database debugging parameters and interpretation
  • Describe the use of log files
  • Describe when to use the debugging tools
  • Describe the steps to reproduce an issue
  • Define application interoperability
  • Describe how to configure the Service catalog
  • Describe adding and changing security profiles
  • Describe creating security folders
  • Describe adding and changing views
  • Recognize the appropriate tools in a given circumstance
  • Recognize valid and appropriate use
  • Describe benefits / issues with integrating applications using Web Services
  • Describe tailoring tasks
  • Describe benefits / issues using JavaScript vs. 'RAD' language
  • Describe basic database tuning, available SM parameters for tuning
  • Describe purging and archiving data records
  • Review queries against database indexes
  • Describe how to reconcile the internal database structure with the RDBMS
  • Perform different scripting or tailoring tasks with SM