Course ID 00712981
Course format WBT
Course length 5 hours
Delivery languages English
Related certifications
In preparation for these exams
Selected items from this course are included in these exams:
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Course description

This course prepares you for the remedial maintenance necessary to restore commercial hardware to operational levels.
After you complete this course, you should be able to properly service HP commercial products.

Who should attend

Service engineers
Support engineers
Field service engineers

Prerequisites

The completion of HP fundamental courses selected from below, based on student specialization goals:
• HP Business PCs and Personal Workstations Fundamentals
• HP Commercial Notebook Fundamentals
• While HP does not mandate A+ certification, it is highly recommended. The Comptia A+ training and testing provide a valuable knowledge foundation that can be built upon to efficiently and effectively support HP products.

Objectives

After completing this course, you should be able to do the following:
  • Approach the task of servicing HP products equipped with a good knowledge of HP support basics and HP specific technologies and features.
  • Use the appropriate HP tools and utilities to adequately diagnose problems with HP products.
  • Demonstrate basic troubleshooting skills using the HP troubleshooting methodology.
  • Demonstrate advanced troubleshooting knowledge based on individual computer subsystems and the ability to safely service HP products.
  • Use the appropriate resources and service documentation to quickly and accurately find product-specific information