Course ID 00712981
Course format WBT
Typical Course length 5 hours
Delivery languages English
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Find this course in the Training calendar and click "Register" to take the course in The Learning Center. Login and Password required.

Course description

This course prepares you for the remedial maintenance necessary to restore commercial hardware to operational levels.
After you complete this course, you should be able to properly service HP commercial products.

Who should attend

Service engineers
Support engineers
Field service engineers


For specific prerequisites and requirements to achieve any of the related certifications, see the certification description on the HP ExpertOne website.


After completing this course, you should be able to do the following:
  • Approach the task of servicing HP products equipped with a good knowledge of HP support basics and HP specific technologies and features.
  • Use the appropriate HP tools and utilities to adequately diagnose problems with HP products.
  • Demonstrate basic troubleshooting skills using the HP troubleshooting methodology.
  • Demonstrate advanced troubleshooting knowledge based on individual computer subsystems and the ability to safely service HP products.
  • Use the appropriate resources and service documentation to quickly and accurately find product-specific information