Course ID 00685093
Course format VILT,VCL
Typical Course length 2 hours
Delivery languages English
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Course description

This course teaches how to sell the HP IT Service Management (ITSM) solution and increase the deal size. The course covers fundamental business challenges involved in IT Service Management along with understanding the customer at a high level. You learn how to develop value propositions that focus on these challenges. Considerable time will be spent on the full capabilities of the HP IT Service Management solution along with qualifying and developing the opportunity around specific sales approaches.

Who should attend

Partners and Employees;
Sales, Partners


For complete prerequisites and requirements to achieve any of the related certifications or upgrade paths, see the certification description on the HP ExpertOne website.


After completing this course, you should be able to do the following:
  • Understand the business value of the ITSM product suite
  • Understand the key features, differentiators and solutions within the ITSM suite
  • Find products supporting ITSM
  • Handle Target Personas, discovery questioning and objection handling
  • Understand current market analysis and competition

How to register

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Policies, fees and cancellations

Course fees may vary and are established and collected by the training center delivering the course. Cancellation fees may apply. Contact your HP Authorized Training Partner for their respective policies.