Course ID 00357028
HP product number RUM120-91-COURSE-A
Course format SCA
Course length 3 days
Delivery languages English
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Course description

This course provides hands on experience in applying the fundamental concepts, principles, and methodologies for managing the administration and configuration aspects of this enterprise software performance monitoring and service management solution. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability aspects of mission critical applications.
This course covers Software versions 9.0 and 9.1. The hands on labs for this class use version 9.1 of the RUM application.

Who should attend

This course is designed for users who have working experience with Business Service Management (BSM).
New users of Real User Monitor (RUM) 9.1, including Database Administrators, System Administrators, Network Administrators, Operations Managers, and Availability Engineers

Prerequisites

• Working knowledge of the following:
• Application monitoring fundamentals
• BSM 9.x software
• HTTP(S), including managing certificates and keystores
• Systems, network, and database administration
• IT Infrastructure Library (ITIL) concepts and terminology
• Industry standard operating systems
• Network, system, and application monitoring principles and practices
For complete prerequisites and requirements to achieve any of the related certifications or upgrade paths, see the certification description on the HP ExpertOne website.

Topics

  • Module 1: Course Overview
    • Describe the architecture of a RUM implementation
    • Install and configure the RUM Windows Probe
    • Install and configure the RUM Engine
    • Configure RUM monitoring of a three-tier application (web, application, and database server) from BSM
    • Explain RUM reporting data
    • Size and tune RUM
    • Configure RUM monitoring for secure web applications that use SSL Java Key Store (JKS)
    • Troubleshoot RUM issues using the RUM logs
  • Module 2: Introducing Real User Monitoring
    • Define the need, features, and value proposition of RUM
    • Describe RUM as part of Application Performance Management (APM)
    • Describe use cases
    • Describe RUM architecture
    • Identify key monitoring concepts
    • Deploy RUM
  • Module 3: Installing the RUM Probe
    • List the hardware and OS requirements for the RUM Probe
    • Connect the Probe
  • Module 4: Installing the RUM Engine
    • List the hardware, software, OS, and system requirements for RUM Engine installation
    • Install the RUM Engine
    • Connect the RUM Engine to the BSM Gateway server
    • Connect the RUM Engine to the RUM Probe
    • Verify that the RUM Probe is running
  • Module 5: Session ID and Traffic Discovery
    • Define sessionizing
    • Explain the steps to configure a session-aware application
    • Run traffic discovery
    • Run session ID detection
    • Configure RUM application session IDs
    • Verify session IDs configurations
  • Module 6: Monitoring HTTP Applications
    • Define and use RUM applications
    • Define and use actions/pages
    • Define and use transactions
    • Define and use events
  • Module 7: Monitoring End-User Groups
    • Define end-user groups
    • Use RUM end-user groups and location reports
  • Module 8: Monitoring Non-HTTP Applications
    • Defining non-HTTP applications
    • Report on non-HTTP applications
  • Module 9: Monitoring Multi-Tier Applications
    • Define tiers for HTTP application
    • Use RUM multi-tier reports
    • Define Transaction Management
  • Module 10: Monitoring TCP Applications
    • Define generic TCP applications
    • Define UDP applications
    • Use RUM TCP reports
  • Module 11: Using Production Analysis and Business Process Recognition (BPR) Reports
    • Describe Production Analysis reports
    • Work with Production Analysis reports
    • Describe Business Process Recognition (BPR) reports including:
      o Architecture of BPR reports
      o Working with BPR reports
      o Configuring BPR reports
      o Customizing BPR reports
  • Module 12: Consuming RUM Data in BSM Business Applications
    • Work with HP UCMDB
    • Identify RTSM features
    • Identify RTSM architecture
    • Identify RTSM CI types and topologies
    • Use RTSM views
    • Work with Service Health HIs/KPIs
    • Use MyBSM pages/components
    • Identify SLM components
  • Module 13: Configuring RUM Alerts
    • Define the relationship between BSM-EUM-RUM alerts
    • Identify RUM alert types
    • Configure RUM alerts, including:
      o Application alerts
      o Event alerts
      o Transaction alerts
    • Describe RUM CI status alerts
    • Work with RUM alerts reports
  • Module 14: Monitoring SSL Traffic
    • Define the Secure Sockets Layer (SSL)
    • Manage SSL keys
    • Define common Java Keytool and keystore commands
    • Monitor SSL traffic
  • Module 15: Monitoring RUM Transaction Flow
    • Define RUM transaction monitoring
    • Define ATT-TV-Diagnostics discovery backend
    • Perform transaction monitoring with RUM
    • Identify transaction monitoring reports
    • Understand transaction management
    • Implement transaction management configuration
    • Identify transaction management application/reports
  • Module 16: Using the RUM Engine Web Console
    • Navigate the RUM Engine web console
    • List the various tools and menu options in the RUM Engine web console
  • Module 17: Securing and Hardening RUM
    • List common RUM security objections
    • Mask sensitive data in RUM
    • Define application-sensitive data settings
    • Harden RUM
  • Module 18: Sizing and Tuning RUM
    • Identify sizing considerations for the RUM Engine, Probe, and database
    • Define Engine, database, and Probe sizing
    • Use the RUM sizing calculator
    • Configure RUM to optimally process information
  • Module 19: Troubleshooting RUM
    • Troubleshoot RUM Engine logs, RUM Engine architecture, and RUM health
    • Troubleshoot the RUM Probe and the RUM Engine:
      o Samples to BSM server – Health Status
      o TransactionVision publisher – RUM Health
    • Troubleshoot the Probe configuration, Probe channels, and slow download from the Probe

Objectives

After completing this course, you should be able to do the following:
  • Describe the architecture of a RUM implementation
  • Install and configure the RUM Windows Probe
  • Install and configure the RUM Engine
  • Configure RUM monitoring of a three-tier application (web, application, and database server) from BSM
  • Explain RUM reporting data
  • Size and tune RUM
  • Configure RUM monitoring for secure web applications that use SSL Java Key Store (JKS)
  • Troubleshoot RUM issues using the RUM logs

How to register

Click on this link to register for this course: http://h20546.www2.hp.com/main/

Policies, fees and cancellations

Course fees may vary and are established and collected by the training center delivering the course. Cancellation fees may apply. Contact your HP Authorized Training Partner for their respective policies.