Course ID 00201835
Course format WBT
Course length 1 day 1 hour
Delivery languages English
Related certifications
In preparation for these exams
Selected items from this course are included in these exams:
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Course description

This course covers how to troubleshoot basic hardware and software problems that customers report on HP Networking devices included in the ASP program (Authorized Service Provider). Specifically, you learn how to use LEDs, CLI commands, and reports to identify common problems. You also learn how to repair or replace field replaceable units (FRUs) as needed and verify that the new units are operational. Finally, you learn how to complete basic installation and configuration tasks.
This course focuses on the HP A, E, and V Series networking products, including switches, wireless devices, and routers. This course has a product-centric approach and does not cover network-centric troubleshooting tools and methodology. Note: This is not a presales course.

Who should attend

Field repair engineers

Prerequisites

For complete prerequisites and requirements to achieve any of the related certifications or upgrade paths, see the certification description on the HP ExpertOne website.

Objectives

After completing this course, you should be able to do the following:
  • Troubleshoot basic hardware and software problems that customers report on HP Networking devices included in the ASP program
  • Use LEDs, CLI commands, and reports to identify common problems
  • Repair or replace field replaceable units (FRUs) as needed and verify that the new units are operational
  • Complete basic installation and configuration tasks