HP Support Certified - LaserJet Solutions [2013]

This certification validates that you know HP LaserJet products and the and can provide provide basic hardware, software and firmware support for the purpose of restoring client's hardware to factory operational levels.
 Topics covered by the certification exam/s include: LaserJet products and technologies, LaserJet functions and operations, and support information.
 This certification is restricted to HP Partners and HP employees.

Why earn this certification?

  • To demonstrate your technical knowledge of HP LaserJet solutions.
  • To differentiate yourself from the competition.
  • To increase your chance for greater opportunities of successful customer engagements, faster service calls, increased customer satisfaction results.


Typical candidates for this certification are support professionals who work for HP partners.

Skill level


Steps to acquire this certification

Before you begin:

Acquire access to The Learning Center and get an HP Learner ID. Then create a profile with Pearson VUE, our exam delivery vendor.
Learn how in the Learning Center Assist Kit.

Step 1: Do you qualify for an upgrade path?

Step 2: Register or apply for this certification

Step 3: Verify or complete prerequisites

There are no prerequisites required for this certification. Please move to Step 4.

Step 4: Complete recommended training

Training is highly recommended to pass each exam. Training is not required, but it will help prepare you for the exams and increase your chances of passing the exams.

Training for Exam HP2-B25: HP LaserJet Solutions
00335513 Imaging and Printing Fundamentals - Driver Basics 2 hours WBT Take Course
00343648 Imaging and Printing Fundamentals - Connectivity Basics, Rev. 11.3 2 hours WBT Take Course
00352677 LaserJet Hardware Basics 2 hours WBT Take Course
00339268 Imaging and Printing Fundamentals – Media, Rev. 11.2 2 hours WBT Take Course
00259773 HP FutureSmart Firmware Training 1 hour 30 minutes WBT Take Course
00181437 Paper Jam Fundamentals 3 hours WBT Take Course
00196545 LaserJet Print Cartridge Fundamentals 2 hours WBT Take Course
00336283 Imaging and Printing Fundamentals - Color Fundamentals 2 hours WBT Take Course
00339503 LaserJet Fundamentals – Troubleshooting, Rev. 11.2 2 hours WBT Take Course
00339107 HP LaserJet MFP Fundamentals 2 hours WBT Take Course
00339280 LaserJet Fundamentals Master Course, Rev. 11.3 1 day 7 hours WBT Take Course
00335504 Imaging and Printing Fundamentals - Fonts 2 hours WBT Take Course
00343658 Imaging and Printing Fundamentals Master Course, Rev. 11.3 1 day 6 hours WBT Take Course
00339096 Imaging and Printing Fundamentals - Printer and OS Interaction 2 hours WBT Take Course
WBT = Web Based       ILT = Instructor Led       VILT = Virtual Instructor Led       VCR - Virtual Class Recorded       SCA = Special Course or Activity

Step 5: Pass the required exams

Complete 1 of the following exams:
HP2-B25 HP LaserJet Solutions Register

Certification achieved

You will receive an email notification 2-5 days after successfully completing all requirements. In addition, your status in The Learning Center will change to "acquired". Track your training and certification progress through your transcripts in The Learning Center.