HP Support Certified - Desktops, Workstations and Notebooks [2013]

This certification validates that you can support HP Desktops, Workstations and Notebooks and associated devices.  It verifies your abilities beyond the qualification testing criteria required for HP Partner Programs.
 Topics potentially covered in the certification exams include: installing, configuring, verifying operation, performing basic troubleshooting, and repairing HP Desktops, Workstations, and Notebooks.
 This certification is restricted to HP Partners and HP Employees

Why earn this certification?

  • To demonstrate your technical knowledge of HP Personal Systems solutions.
  • To differentiate yourself from the competition and possibly enjoy greater opportunities for successful customer engagements, faster service calls, increased customer satisfaction results.


Typical candidates for this certification are support technicians responsible for servicing and supporting HP Personal Systems solutions including HP desktops, HP workstations and HP notebooks.  The certification is intended for individuals that seek certification beyond the qualification testing criteria required for HP Partner Programs.

Skill level


Steps to acquire this certification

Before you begin:

Acquire access to The Learning Center and get an HP Learner ID. Then create a profile with Pearson VUE, our exam delivery vendor.
Learn how in the Learning Center Assist Kit.

Step 1: Do you qualify for an upgrade path?

There are no upgrade paths available for this certification.

Step 2: Register or apply for this certification

Step 3: Verify or complete prerequisites

There are no prerequisites required for this certification. Please move to Step 4.

Step 4: Complete recommended training

Training is highly recommended to pass each exam. Training is not required, but it will help prepare you for the exams and increase your chances of passing the exams.

Training for Exam HP2-H27: Servicing HP Desktops, Workstations and Notebooks
00071061 HP Commercial Notebook Fundamentals 1 day 6 hours WBT Take Course
00712981 Servicing HP Desktops, Workstations and Notebooks for Onsite Service Technicians 5 hours WBT Take Course
00071062 HP Business PCs and Personal Workstations Fundamentals, Rev. 13.11 1 day 2 hours WBT Take Course
WBT = Web Based       ILT = Instructor Led       VILT = Virtual Instructor Led       VCR - Virtual Class Recorded       SCA = Special Course or Activity

Step 5: Pass the required exams

Complete 1 of the following exams:
HP2-H27 Servicing HP Desktops, Workstations and Notebooks Register

Certification achieved

You will receive an email notification 2-5 days after successfully completing all requirements. In addition, your status in The Learning Center will change to "acquired". Track your training and certification progress through your transcripts in The Learning Center.