HP Sales Certified - IT Operations Management [2012]

This certification validates that you have the ability to appropriately position and sell HP IT Operations Management solutions and the insight to identify deal expansion. It also verifies that you can do the following:
  • Recognize the fundamental business challenges involved in IT Operations Management
  • Understand the customer at a high level
  • Develop value propositions that focus on and address customer business challenges
  • Articulate the HP IT Operations Management solutions’ full capabilities
  • Qualify and develop the opportunity around specific sales approaches
    ExpertOne Approved:
    This course is an HP ExpertOne authorized course designed to prepare you for the associated certification exam. All material to be used and studied in preparation to pass the certification exam is included in this training.

Why earn this certification?

  • To show your ability to understand executives' business goals and issues.
  • To boost your confidence to engage a CXO or executive level customer in a very credible/relevant/timely business conversation.
  • To improve your position as a trusted expert who can provide comprehensive solutions that meet the customer's evolving IT Operations Management requirements.


Typical candidates are HP partner and employee sales representatives with six months of experience selling IT Operations Management solutions. Candidates should have a talent for uncovering and developing qualified opportunities that result in closed business, and a desire to be recognized for the critical role they play.

Skill level


Steps to acquire this certification

Before you begin:

Acquire access to The Learning Center and get an HP Learner ID. Then create a profile with Pearson VUE, our exam delivery vendor.
Learn how in the Learning Center Assist Kit.

Step 1: Do you qualify for an upgrade path?

There are no upgrade paths available for this certification.

Step 2: Register or apply for this certification

Step 3: Verify or complete prerequisites

There are no prerequisites required for this certification. Please move to Step 4.

Step 4: Complete recommended training (Optional)

Training is highly recommended to pass each exam. Training is not required, but it will help prepare you for the exams and increase your chances of passing the exams.

Training for Exam HP2-N31: Selling HP Business Service Management Solutions
00671901 Business Service Management: How to Sell BSM Partner Sales Certification Training, Series 100/200 5 hours VILT,VCL Register
Training for Exam HP2-N34: Selling HP Business Service Automation Solutions (inactive)
00680649 Business Service Automation: How to Sell – Partner Sales Certification Training, Series 100/200
Training for Exam HP2-N35: Selling HP IT Service Management Solutions
00685093 IT Service Management: How to Sell – Partner Sales Certification Training, Series 100/200 2 hours VILT,VCL Register
WBT = Web Based       ILT = Instructor Led       VILT = Virtual Instructor Led       VCR - Virtual Class Recorded       SCA = Special Course or Activity

Step 5: Pass the required exams

Requirement 1 - complete 1 of the following exams:
HP2-N31 Selling HP Business Service Management Solutions Register
HP2-N34 Selling HP Business Service Automation Solutions (inactive)
HP2-N35 Selling HP IT Service Management Solutions Register

Certification achieved

You will receive an email notification 2-5 days after successfully completing all requirements. In addition, your status in The Learning Center will change to "acquired". Track your training and certification progress through your transcripts in The Learning Center.