HP AIS - Service Manager v9

This certification verifies that you can deploy and integrate an HP Service Manager based solution into customers’ environments to support key IT processes of service request, incident, problem, configuration, release and service level management, and cover key aspects of ITIL v3 Service Lifecycle Management such as catalog and knowledge management. It validates your ability to do the following :
  • List SM fundamental technologies and methodologies
  • Identify SM supported processes and featured modules
  • Describe requirements necessary to achieve a deployable solution
  • Identify and describe installation, configuration, setup, and/or migration procedures
  • Describe application-based tasks (i.e., out-of-box processes support) and operational and administrative tasks
  • Describe how the RDBMS supports SM and integrates to it

Why earn this certification?

  • To ensure that you can serve in a key role within the IT Service Management Program and make you a critical asset to any organization implementing HP SM
  • To complement your ITIL skills with demonstrated knowledge on how to implement, enforce, and analyze its processes with HP SM
  • To lay down a solid technical, solution-oriented base to your career in ITSM supporting roles
  • To take your first steps in the administrator role, in charge of all SM operations including installation, upgrades, patching, configuration, testing, end user training, and operational documentation


Typical candidates:
• Architects scoping the solution
• Technical consultants who demonstrate, install, configure, and operate business class solutions
• Members of the ITSM team who support the implementation of ITIL recommendations (analyze and engineer service management processes, implement improvements, and administer the HP SM application

Skill level


Steps to acquire this certification

Before you begin:

Acquire access to The Learning Center and get an HP Learner ID. Then create a profile with Pearson VUE, our exam delivery vendor.
Learn how in the Learning Center Assist Kit.

Step 1: Do you qualify for an upgrade path?

There are no upgrade paths available for this certification.

Step 2: Register or apply for this certification

Step 3: Verify or complete prerequisites

There are no prerequisites required for this certification. Please move to Step 4.

Step 4: Complete recommended training

Training is highly recommended to pass each exam. Training is not required, but it will help prepare you for the exams and increase your chances of passing the exams.

Training for Exam HP0-M43: HP Service Manager 9.x Software
00650938 SM320 - Service Manager 9.x Administration Training 5 days SCA Register
00650643 SM150 - Service Manager 9.x Technical Configuration 5 days ILT,SCA Register
WBT = Web Based       ILT = Instructor Led       VILT = Virtual Instructor Led       VCR - Virtual Class Recorded       SCA = Special Course or Activity

Step 5: Pass the required exams

HP0-M43 HP Service Manager 9.x Software Register

Certification achieved

You will receive an email notification 2-5 days after successfully completing all requirements. In addition, your status in The Learning Center will change to "acquired". Track your training and certification progress through your transcripts in The Learning Center.